Terms of Service

1. Registration
1.1. As a rule, taking part in the lesson is only possible with a prior registration. Exception: trial lesson
1.2. You can register for a course personally, by telephone, in writing or online. Payment is usually made by transfer or with cash at the school.
1.3. Your registration for the courses in the DKH Language School is binding and obligating for the immediate fee payment.
While registrating at least 160 euros are to be paid as a deposit. The rest has to be paid no later than two weeks before the beginning of the course, otherwise the complete course fee is 380 euros. The price for one level (for Example A1.1) is:
- if paid more than 1 month before the start of the course - 320 euros
- if paid between 4 and 2 weeks before the start of the course - 350 euros
- if paid less than 2 weeks before the start of the course - 380 euros

1.4. In case of personal registration, the confirmation of the registration is handed over immediately after the payment. For all other types of registrations, the registration confirmation is usually sent by e-mail (by request). Please note that the attendance of the course is only possible with a valid registration certificate.
1.5. A separate payment bill will be printed out if so is requested by the customer. The customer has no right to take part in the course if the school has not received the payment. Exception: trial lessons.

1.6 Participation in the DKH School exam to obtain the certificate costs 80 Euro. Registration is possible only at school from 12:15 to 13:00

2. Scope
2.1. What you can expect from the courses DKH Sprachschule can only be found in the program. Verbal commitments or descriptions are not binding. The lecturers are not entitled to individual arrangements.
2.2. The DKH Sprachschule reserves the right to have the lessons led by another lecturer. The DKH Sprachschule can change the venue and the time of the lesson for a factual reason and in a reasonable amount for the participants.

2.3 There are 22 lessons per week in each class from 9am to 12:15 pm, and from 13:00 to 16:15 pm.

18 lessons per Week in each course from 5:30 pm to 8:45 pm will be made by attending a complementary class, It takes place every Friday at 20:45 and takes place every Saturday at 08:00. These courses can be booked in addition to the standard courses.

2.4. If less than 4 participants attend the lesson, the lesson will be considered as private lessons. Then the number of hours is reduced by 50%.

2.5 (2.3) Each morning and afternoon course includes 88 lessons (88 times - 45 minutes). One lesson equals 45 minutes. If the course has less than 8 participants, the number of lesson hours will be changed. (see 11.3.).

3.1. Please check with the German embassy or the German consulate in your home country about the current visa requirements. Please note that you can make the registration in time, as the issuing of the visa may take several months.
3.2. If you need a visa to travel to Germany, we ask you to pay the entire fee for the course and accommodation in advance. Only then and after expiry of the statutory period of withdrawal shall we issue a certificate for the issue of a visa for the German Embassy. On request, we will send you a confirmation for issuing a visa by e-mail. The confirmation for issuing a visa costs 100 euros. If the visa application is rejected, the entire course amount will be refunded minus a processing fee of 100 euros and bank charges. If you book 3 or more courses, the certificate is free.

All courses must follow one after another. You can not take a break between courses.

If the visa application is rejected, DKH language school needs to be timely informed (this means more than 1 month before the beginning of the course), in order the full amount of the course to be refunded, less a processing fee of 160 Euro and bank charges.

From 30 to 14 calendar days before the start of the course: minimum amount 220 euros.

Refund is impossible less than 14 days before the beginning of the course, once the course is started or if the participant does not show off. 

4. Cancellations

In case of cancelling, proof must always be provided: medical certificate, refusal of visa.

Cancelling without any confirmation letter costs 160 euros.

Cancellation is possible in case of illness. (if you miss at least 2 weeks of your course). In that case, 50 % will be refunded.

Cancellation is also possible if you get no visa and no chance to stay in Germany. (confirmation letter is required)

Registration confirmation must be returned in original. Refunding is possible only by bank transfer.

4.1. Cancellation fees:

Up to 30 calendar days before the beginning of the course: 60 euros with proof, 160 euros without proof.

From 30 to 14 calendar days before the beginning of the course: 160 euros with proof, 220 euros without proof.

Less than 14 calendar days before the start of the course, as well as in case of no-show of the participant or after the beginning of the course is no refund.

4.2. In case of cancellation or course interruption no reimbursement of the course fee is possible. Failed course days cannot be made up. The course extension is also impossible.

4.3. If you have already rebooked the course, you will not be able to cancel it any more.

4.4. If you have paid a down payment for the course, cancellation is not possible.

In case of cancellation, proof must always be provided: a medical certificate, refusal of a visa.

The registration confirmation must be returned in the original.

Refunds will only be made by bank transfer and within 14 working days.

We will forward each case to the immigration office.

4.5. If the DKH language school has prepared a visa certificate for you, you can only cancel the course if the visa is denied.

4.6. If you paid for the waiting list and have not got a seat, then the money will be completely refunded to you.

However, if you have received a confirmation of registration, the cancellation is still impossible. You can only rebook it.  

4.7. In case of force majeure, natural disaster or epidemic and the consequences thereof, the course fee cannot be refunded. If the DKH language school cannot / is not allowed to conduct a course in the DKH rooms, the course will be conducted online. If you are not in Germany, the courses can be rebooked and frozen.

In this case, the rebooking costs: see paragraph 5.

5. Rebooking
The transfer costs for you:
1 month before the start of the course - 60 Euro
between 4 and 2 weeks before the start of the course - 110 euros

between 2 and 1 week before the start of the course - 160 euros
less than 1 week before the start of the course - 220 euros
after the start of the course, a change of the course is only possible within the first 2 days of the course after a conversation with a teacher, depending on the availability of the free places - 220 euros.

5.2. The reposting may be postponed for a maximum of 2 months. You can make a rebooking only once.

5.3. It should always be submitted proof.

5.4. Courserebooking to other person is possible. Provided that this person can prove the appropriate level. The rebooking to another person may only be made for the same course, otherwise the conditions in 5.1 apply.

The change-over to another person - costs - 60 euros.

When registering, the registration confirmation must be submitted.

The person on which the course was rebooked may not rebook or cancel the course.

The person on which the course has been rebooked will not receive a registration confirmation for the visa.

5.5. You can only rebook for the same course level. You cannot, for example, rebook from A1 to A2. Such a rebooking is only possible if you present a Telc certificate.

5.6. When carrying out the rebooking the terms and conditions are renewed.


5.7. If the course fees differ before and after the transfer, the student must pay the difference.

6. Course level, course goal
6.1. The student’s course level is decided by DKH at the beginning of the course.

6.2. Course goal and course requirements
6.3. The student must know Latin alphabet.

6.4. Regular attendance (more than 90%), active participation, the provision of written tasks are basic prerequisites for the achievement of the course goal.
6.5. If the student fails to meet these basic requirements or cannot follow the course level for any other reasons, DKH will, after consultation with a teacher, transfer the student to another level. A A transfer to the next higher level is only possible after a successful completion of the previous course.
6.6. DKH Sprachschule does not guarantee an achievement of a specific learning goal or course success. The proposed teaching units for a level achievement are minimum requirements and can vary from the actual requirements in individual cases.

6.7. If you have attended more than 50% of the second part of the course level, you have the opportunity to pass the DKH test for free and receive a DKH certificate. If you have attended less than 50% of the course, you have the opportunity to take the DKH exam for 80 euros and get a certificate.

6.8. Your German language skills must be proven with our placement test or current certificate (not older than 6 months) in your own responsibility and interest before the course visit. We assume no liability for your learning success, if your German skills were not sufficient for the respective course before the beginning of the course.

7. Prerequisites for attendance
Minimum age: 16 years
The student must know Latin alphabet.

8. Termination by DKH Language School
8.1. If a participant disrupts the course or disregards the conditions of participation, DKH has the right to terminate without notice. The participant has no right for the refund of the course fees.
8.2. In case the course is not paid completely 2 days after the start of the course, DKH has the right to terminate without notice. The participant has no right for the refund of the course fees.

8.3. The DKH has the right to cancel the courses without giving any reasons. In this case, the full course fees will be reimbursed, less a processing fee and any bank charges. We do not accept any liability for damage that arises or has arisen due to the cancellation of the event.

9. Liability
9.1. You are responsible for all damages caused by you during your stay and are obliged to provide a replacement service. DKH Sprachschule takes no responsibility for any damage, injury or loss of the personal items.

9.2. Parents must be in charge for the underaged students.

9.3. Participation in our leisure activities is at your own risk.
9.4. We recommend that you have a health, accident and liability insurance. The DKH language school does not provide students with either accident or health insurance.

9.5. We do not accept any liability for damage that arises or has arisen due to the cancellation of the event.

10. General information
Textbooks are not included in the course price.
Unless stated otherwise, there are no lessons during the holidays. In that case, the lesson will be rescheduled.
The assignment of the teachers for courses is decided by DKH language school. The student does not have the right for choosing a particular teacher.
In case of attending at least 70% of the course, the student will receive an attendance certificate, free of charge.


11. Reduction of the course duration, cancellation of the course
11.1. The courses are not possible and can be canceled by the DKH language school, if:
A) a teacher drops out
B) if the minimum number of students is not reached.
If the course is cancelled, the DKH Sprachschule will inform you without delay. Should it take you a long time to arrive, please, check with the office whether the course takes place.

11.2. If the course is cancelled, you will get the refund. A refund in cash is only possible if the fee has been paid in cash.
11.3. Courses that have not reached the required minimum number of the students by the third lesson are shortened. The reduction takes place with the maintenance of the planned content and overall conception.
From 8 students - 100% of the planned course duration
7 students - 86% of the planned course duration
6 students - 72% of the planned course duration
5 students - 58% of the planned course duration
4 students - 50% of the planned course duration
3 students - 42% of the planned course duration
2 students - 27% of the planned course duration
1 student - 10% of the planned course duration
Students who do not agree with this reduction may declare they will withdraw from the course in a written form at least one working day before the third lesson. The student will then be refunded the event fee minus the pro rata fees for lessons already held.
11.4. In case of a participant limitation, the DKH Sprachschule reserves the right to override the seminar insofar as this is reasonable for the participants taking into account the content and concept of the event.

11.5. We do not accept any liability for damage that arises or has arisen due to the cancellation of the event.

12. Rescission right
12.1. If a booking is made from a distance, ie via e-mail or the Internet (homepage: www.deutsch-kurs-hannover.com), the student as a consumer within the meaning of the KSchG has a statutory right of rescission within the meaning of the (FAGG) within 14 calendar days from the date of conclusion of the contract. The period of withdrawal shall be deemed to be fulfilled if the withdrawal notice is sent within the time limit. You may, therefore, withdraw from the contract declaration within 14 calendar days from the conclusion of the contract without stating reasons by sending a written declaration of withdrawal (e.g., letter, e-mail). It is sufficient if the notice of withdrawal is sent within this period (the date of the post office issue certificate is decisive). Saturdays, Sundays and holidays are included.
The written declaration of rescission is to be addressed to:
DKH Language School, Georgstraße 11, 30159 Hannover, Germany
You also have the possibility to declare the resignation personally at the DKH Language School within the withdrawal period.
If you revoke this agreement, we shall have to repay you all payments which we have received from you immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same means of payment you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.
12.2. If you have requested that the services be commenced during the period of revocation, you shall pay us a reasonable amount equal to the proportion of the services already provided to us by the exercise of the right of revocation with respect to this Agreement Comparison with the total scope of the services provided for in the contract.

13.Note on premature termination of the right of withdrawal

13.1. We need your approval, if you want us to send you the registration confirmation immediately after the payment. As a customer you have the possibility to withdraw the contact to the language school within 14 days after your registration. During this time, we will not provide any services (for example: certificate, confirmation or lessons in the DKH).

If you agree that we will send you the certificate or confirmation before expiry of the statutory withdrawal period and thus execute the language school contract and thus in our part the activity of the school is completely fulfilled, your 14-day right of withdrawal expires.

13.2. Your right of withdrawal expires prematurely in the case of a contract for the provision of services, if we have provided the service completely and have only begun to perform the service after you have given your express consent and at the same time have confirmed your

knowledge that you have your right of withdrawal lose full contract performance by us



14. Certificates


Registration confirmation - 0 Euro

Confirmation of participation - 0 Euro

Holiday certificate - 10 euros

Certificate of Attendance - 10 Euro

Certificate for visa - 100 Euro, if less than 3 courses have been booked.

All information without guarantee, printing errors, translation errors and changes reserved.

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